Shipping policy
Shipping Policy – NovaOrnate
At NovaOrnate, we strive to process and deliver your orders quickly and reliably through trusted shipping partners.
Order Cut-Off & Processing
Orders placed before 5:00 PM (PT) on business days are processed the same day. Orders placed after 5:00 PM (PT), on weekends, or on public holidays will be processed on the next business day.
Orders are typically processed within 1–3 business days (Monday to Friday) after payment confirmation.
Shipping Cost & Transit Time
Standard Shipping
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Orders $70.00 and up – Free Shipping
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Orders $0.00 – $69.99 – $8.00
Express Shipping
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$15.00
Delivery times may vary depending on the destination, but most orders arrive within 5–10 business days (Monday to Friday) after shipment.
Shipping Carriers
We work with reliable shipping partners such as USPS, UPS, and FedEx to ensure safe and timely delivery.
Order Tracking
Once your order is shipped, tracking information will be sent to your email so you can monitor the delivery status of your package.
Address Changes & Accuracy
Customers are responsible for providing accurate shipping information at checkout. If you need to change your shipping address, please contact us within 24 hours of placing your order. We cannot guarantee changes after this period.
Lost or Damaged Shipments
If your order is lost, delayed, or arrives damaged, please contact our customer support team as soon as possible so we can assist you in resolving the issue.