Billing & Payment Policy
Billing & Payment Policy
NovaOrnate
At NovaOrnate, we are committed to providing a secure, transparent, and seamless payment experience for all our customers.
1. Pricing Transparency and Total Cost
We believe in clear and honest pricing.
All-Inclusive Pricing: For orders within the United States, all product prices include applicable taxes where required.
No Hidden Charges: The price displayed on the product page is the final price you pay—no surprise fees at checkout.
No Extra Costs: We do not charge additional handling or processing fees.
Shipping: Any applicable shipping charges will be clearly displayed at checkout before payment.
Final Amount: The total shown in your cart is exactly what will be charged to your payment method.
2. Currency and International Transactions
Currency: All payments are processed in United States Dollars (USD).
International Orders: If you are purchasing from outside the United States, your bank or card provider may apply currency conversion or international transaction fees. NovaOrnate is not responsible for these additional charges.
3. Accepted Payment Methods
We offer secure payment options through trusted providers:
Credit & Debit Cards: Visa, Mastercard, American Express, Discover
Digital Payments: PayPal, Shop Pay, Google Pay
Available payment methods may vary depending on your location and device.
4. Payment Processing
Instant Charge: Payments are charged immediately upon successful order placement.
Order Confirmation: You will receive a confirmation email with full order details after payment is completed.
Authorization: Orders are processed only after payment has been successfully authorized.
5. Payment Security
Your security is our priority.
Encryption: Our website uses SSL (Secure Socket Layer) encryption to protect your data.
Secure Standards: We follow PCI-DSS compliance standards for safe payment processing.
Data Protection: We do not store full credit card details or CVV information on our servers.
6. Billing Accuracy and Fraud Prevention
Accurate Details: Customers must provide correct and up-to-date billing information.
Verification: Billing details must match your payment provider’s records.
Fraud Protection: We reserve the right to cancel and refund any order flagged as suspicious or unauthorized.
7. Refunds
Original Payment Method: Refunds are issued to the original payment method used during purchase.
Processing Time: Approved refunds are typically completed within 10 business days.
Support: For billing concerns, please contact us before initiating a chargeback so we can assist you
8. Business Contact Information
NovaOrnate
3163 Celanese Road, Rock Hill, South Carolina 29732, United States
📧 Email: stevenborchert@ymail.com
📞 Phone: +1 (803) 322-3342
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)